Frequently asked questions

OUR STRUCTURE

What is Echo Adventure Cooperative, Inc and how is it different from other guiding agencies?


Echo is a collective board worker cooperative corporation that provides at-cost services for member benefit! Ummm, what!?! Okay, let's do it this way...

  1. Echo Adventure Cooperative, Inc. does not have employees! Instead, everyone here is an owner! You can call us guides, members, owners or workers!
  2. Every member is a board member, directly contributing to the decision making of the Corporation.
  3. Every member is in charge of their offerings, rates, schedule and availability.
  4. The Corporation does not generate a profit, and its only goal is to make sure that the members, guests, community and environment are well cared for!
So yeah, other than that, and our rigorous social and environmental standards, we are the same as a traditional guiding service.




What is Echo's Mission Statement?


The members of Echo Adventure Cooperative, Inc are committed to providing a wide variety of educational, sustainable and enjoyable outdoor excursions and adventure travel through our innovative collective board worker cooperative. The Cooperative seeks to create change within the outdoor adventure industry by:

  1. Offering exceptional guest experiences.
  2. Replacing the traditional model of guide exploitation with guide ownership and empowerment.
  3. Maintaining high environmental standards.
  4. Participating in community service and outreach.




What's with the name "Echo"?


We are named for the Echo Peaks, which are a family of peaks at the heart of the Cathedral Range in Yosemite. The founders of Echo CoOp have all come from various backgrounds, and all have found a new family with each other here, in the Sierra. Much of that time has been spent as long days in the alpine in and around the echo peaks. You could say they are the center of our universe. The joy brought to us by the Echo Peaks, and Yosemite as a whole is something we want to share with everyone.




What is a "B Corporation"


Echo joined the likes of Patagonia and Klean Kanteen in April 2019 with the completion of thier B Corp Certification! Certified B Corporations are businesses that meet the highest standards of verified social and environmental performance, public transparency, and legal accountability to balance profit and purpose. B Corps are accelerating a global culture shift to redefine success in business and build a more inclusive and sustainable economy. Society’s most challenging problems cannot be solved by government and nonprofits alone. The B Corp community works toward reduced inequality, lower levels of poverty, a healthier environment, stronger communities, and the creation of more high quality jobs with dignity and purpose. By harnessing the power of business, B Corps use profits and growth as a means to a greater end: positive impact for their employees, communities, and the environment. B Corps form a community of leaders and drive a global movement of people using business as a force for good. The values and aspirations of the B Corp community are embedded in the B Corp Declaration of Interdependence.





OUR GUIDES

How do I know that my guide is qualified?


That is a question we wish we heard more often! All members must meet the following qualification to be considered and remain active:

  1. All members must have 3 years of relevant experience. Meaning that your backpacking guide in Yosemite will have at least 3 years of guiding backpacking trips in Yosemite!
  2. All members must have a minimum of First Aid and CPR, but they will have Wilderness First Responder or greater if they are taking trips in an area with an emergency response time of 20 minutes or more.
  3. They also have to submit a letter of Recommendation from their previous employer, 3 additional references, all relevant work history, 10 online guest reviews and a ton of other things!
Check out the “Our Members” section for details on all of our current members!




Can I request for a specific guide?


Absolutely! Echo's guides create their own products services, availability and pricing, so it's possible your favorite guide may not lead the trip you want. Just contact us, and we'll help you find the right adventure with the right guide!





OUR ADVENTURES

Will you pick me up at my hotel?


We'll pick you up anywhere along Highway 120, between Groveland, CA and the Yosemite National Park entrance. If you are staying on Highway 140 near El Portal or Highway 41 near Oakhurst, then we'll find the most accessible place to meet you based on the adventure you choose! Don't worry; we'll work with you, and provide maps and directions! If you are staying in Yosemite Valley, the National Park has asked that we direct you to Aramark, the National Park consessonair.




Do you include lunch on your adventures?


All of our all inclusive packages, backpacking adventures and full day whitewater rafting trips include lunch, and we offer a low cost, customizable lunch Add-Ons for all of our day tours and adventures!




What is the Fly Fishing Questionnaire and why do you need all that information?


Ugg, we know! All of the information requested is required to purchase your fishing license through the State of California, including your eye and hair color! Because the information is a little personal and can feel a bit excessive, we collect it through FareHarbor, our secure and encrypted booking platform, to makes sure that the data passing between a web server and your internet browser remains private. You are always welcome to purchase your own fishing license at https://www.ca.wildlifelicense.com/InternetSales/




Can we keep the fish we catch on your fly fishing trips?


All of Echo's fly fishing trips are catch and release only, so we do not keep any fish. We promise fly fishing adventures are even more fullfilling when you get to sustainably return your beautiful trout back into their river or lake habitat!





OUR POLICIES

Why am I charged 6% when I book online!?


The 6% convenience booking fee is applied to trips booked online! You can avoid paying any booking fees if you call us at 209.732.5161 or email us at adventures@echocoop.com.




Do you offer discounts?


Currently, we offer a 20% off our Rack Rate if you book directly! We also offer an additional 20% group discount for most adventures with 5 or more people! Also ask about Wellness Class Cash Card which gives you discounted yoga and other classes! Please contact us with questions about other possible discounts.




What is your Price Match Promise?


If you find your adventure advertised for a lower price on the same date, then let us know and we'll match it!




What is the Cancelation Policy?


One Day Adventures:

  • Cancelation made 14 + days in advance will be refunded all but a $25.00 processing fee.
  • Cancelations 3 - 13 days before scheduled adventure will be refunded 50% of the excursion price.
  • No Shows and guests cancelling within 72 hours of scheduled adventure will not be refunded.
Adventure Add-Ons:
  • Full refund on any cancellations 24 hours in advance of excursion start time.
  • Cancellations within 24 hours will be handled on a case by case basis.
Whitewater Rafting, Backpacking, and Multi-Day Adventure Packages:
  • If canceled at least 30 days before the scheduled adventure, the deposit will be refunded less a 100.00 processing fee.
  • If canceled less than 30 days before scheduled adventure then the deposit will be forfeited.
  • If a package is canceled the same day or during vacation, no refund will be issued.
Exceptions:
  • You will not be charged a cancellation fee if your trip is cancelled by Echo Adventure Cooperative.
  • Your Adventure Coordinator will always work with Member-Guides as well as lodging & recreation partners to provide the largest possible refund based on your circumstances; however, we are rarely able to secure a larger refund than is stated in our cancelation policy.
  • Yelling, disrespecting or threatening your Adventure Coordinator will not result in a larger refund, so we HIGHLY recommend traveler's insurance to help take the pressure off.
Travel Insurance: Protect yourself and your family from the unknown by insuring your vacation against the financial risks of traveling: Accidents, illness, missed flights, cancellation fees and lost or stolen luggage are all covered! Click here for a quote tailored to Echo Adventure guests from provider USI!





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11892 Ponderosa Lane, Groveland, CA 95321

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Operates under a special use permit from the National Park Service and the United States Forest Service – Stanislaus National Forest.

 All services available without regard to race, religion, gender, disability or national origin.

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©2019 by Aspen Outdoor Managment Services.